Experience

Affinity Manager, CS Onboarding Team | Jan. 2020-Present

Customer Success Manager | June 2018 - Jan. 2020

Affinity is a Relationship Intelligence platform designed for companies whose business operates around managing and expanding their complex networks and pipelines. Using AI and natural language processing, we help your team develop and maintain relationships by accessing connections in your network and auto-populating your pipeline to increase deal flow.

Strawberry Creek Ventures Venture Fellow | Jan. 2020-Present

We are a Venture Capital firm and community of UC Berkeley alumni investors, executives, entrepreneurs, and innovation enthusiasts. We raise capital from UC Berkeley alumni and invest alumni-led startups. We are private, for profit, and not part of (but friendly with) UC Berkeley.

Every year, we build a portfolio of 20-30 companies spanning industry, stage and geography. We co-invest alongside top-tier venture capital and private equity lead investors.

We are an experienced, diverse community of alumni with different backgrounds and reasons for joining. If you are a Cal Bear interested in entrepreneurship or venture capital, let's connect.

Reach out at jovian@strawberrycreek-ventures.com

SapientNitro Program Manager | August 2016-Present

Managed digital transformation projects related to website redesign, mobile app development, and artificial intelligence.

Industries: Consumer Technology, Cruise Lines, Financial Services, Quick Service Restaurants, and Real Estate

Responsibilities Include:
• Project Scoping
• Project Planning & Scheduling
• Managing a Team (creative and tech) including offshore/international team members
• Staffing a Team & Setting expectations for an Agile workflow
• Organizing requirements
• Project Brief creation
• Client Communication
• Burn Reporting/Project hours tracking
• Project Budgeting
• QA/Proofing
• Knowledge of JIRA & Confluence 

Edison's Co. Project Manager | August 2015-May 2016

• Implemented product launch strategy to execute marketing, website development, and PR. Indiegogo campaign was funded 556%.

• Ember Technologies, Inc. plans to revolutionize the way the world eats and drinks with the world’s most advanced temperature adjustable consumer products.

Autodesk Global Customer Services & Operations Intern | June 2015-August 2016

• Researched various eCommerce models to enhance the customer purchasing experience

• Formulated efficient work flows for the improvement of customer service and support

• Documented work steps and scripts for customer interactions and compiled database resources to reflect Autodesk’s latest business models in their transition to a cloud-based subscription as a service (SaaS) software delivery system